Matt Stoner provided friendly yet professional service in the purchase of a Ranger Kinetic. He answered all of my questions and provided insight on all aspects off the vehicle. He arranged for delivery the same day (within hours) and followed up the next day to make sure I was happy with my purchase. He introduced me to various staff members (parts, maintenance, finance) who all pitched in to make sure I was a satisfied customer. Great job Matt. Thanks!

I dropped into the store on a Tuesday afternoon and was immediately greeted by Matthew Stoner. I told him I was shopping for a lawn mower and mini-tiller. He showed me the models available and answered my questions - no pressure, no hurry. I made my selection and ended up paying less than I had expected. Turns out Matthew gave me a nice and unexpected discount because the tiller was new but a previous years model. I never would have known the difference. Thanks Matthew.

Matt Stoner was my sales person. Matt went above & beyond helping me with the sale of my motorcycle. I will use this dealership again & refer

everyone I know that wants to purchase motorcycles and equipment to cycle country, Because of Matt.

Great people efficient helpful if I need another bike I'll shop here first

I moved here 22 years ago and since Ive been a lifetime Honda buyer I found your dealership through a friend I was working with

Thank you so much for a great buying experience! Nik was our salesman and he did a great job! My son really loves his Honda PCX.

At a time when Customer Service is relegated to Oxy-Moron status, I'm happy to report it is alive and well at Cycle Country. I live in Northern Washington, 250 miles away, but bought at Cycle Country because they had the used bike I was looking for. I caught a ride to Salem and drove the bike as far as Kelso before night and cold got the better of me. Next morning the battery was too weak to start the bike, and I called Dan at Cycle Country, who sent Paul to install a new battery at no charge. Got home and let the bike sit a couple days and then had trouble getting it to start. Paul came to my house, trailered it back to Salem, installed a new starter, and delivered it back to me. A couple days later, I again experienced starting issues, and again they trailered it back to their shop where a defective battery was replaced. While I feared hearing "you bought it as is," what I got instead was exceptional customer service, courtesy and integrity. Travel time alone was over 2,000 miles and four days! Don't hesitate to give Cycle Country your business, I can attest they deserve it. Kudos, and Thank You!

I know it may seem self-serving, so I waited a few months to submit this (and I hope they let it be shown here). I have been employed by Cycle Country three years now, and during my time here I have also brought my two bullies, Max and Clyde, in to visit customers and coworkers alike. September of this year, I lost Max, aka #callsignlunchbox, to an accident. As soon as my coworkers--my family--found out what had happened, Curt Barker immediately sent staff to my home to make sure I was ok, as Max was my service dog. These people understand family. I hope that this gets published, as I am eternally grateful and want people to know that I respect Cycle Country and its people greatly. Thank you.Brian

Several years ago I purchased a Honda walk-behind mower from Cycle Country. Its been the best mower Ive owned, and I take it back to them every year for service. They do a great job, are always pleasant and helpful to deal with, and keep the parts working as long as possible before replacing. This month I went back to pick up the mower and when I tried to start my car, the ignition cylinder was jammed and unable to turn. Several Cycle Country employees stayed after quitting time to try to get it working. When that failed, they kept my car safe in their secured area until it could be repaired, and even provided a ride home so that I wouldnt be left there alone. Im not a high-dollar customer. I just get my mower serviced once a year. But I cant say enough for the customer care Ive always received in the past as well as in this unexpected situation. Thank you Service team and Edward in Sales for all your help.

This is are second bike we have purchased very happy with all employees. Are sale guy Steven is amazing very straight forward and down to earth love doing business with them . Would recommend them to anybody

This was my second purchase through cycle country, all the staff very friendly and helpful! Steven was my salesman both times great to work with! Definitely will continue my business with them!

At Cycle World, Salem , Oregon ,, Salesman SAM D . PEARCEY was a Outstand individual , who was professional in every manner of this sale . I have not had a better experience buying a Motorcycle than with him , I have dozen or so in my 59 yrs . --- JOHN KINDER

I was treated like royalty. Steven in sales helped me in every way possible. Very respectful, very pleasant. and courteous. He gave me every option that was available to purchase a motorcycle within my budget. If I could, I would give them a 10. If this is how they do business, this is the place to be. Well done, Steven!

I would like to thank Tod and the service department. I came in on a Saturday for my first oil change and service after breakin. Not only did they get me out fast, on a beautiful day for riding, but they also took the time to wash my bike.

Very professional crew with the customer truly in mind...

1. I bought new motorcycle tires and had them mounted on a day bad weather was present. Todd greated me at the shop and made sure I was able to get home before the worst of the weather arrived. Not to mention, excellent coffee while I waited. 2. My father-n-law was getting ready to go hunting out of state with in two days. We discovered his four wheeler had a fuel leak. He called around to a few shops and Cycle Country said to bring it in. They fixed the leak and had him on the road in time to use the four wheeler while hunting. I have been a Cycle Country customer since 2008. Their quality of work and customer service speaks volumes. Highly recommended...

I just want to thank Tod and the service Department for always doing great work on my 2010 GL1800 Goldwing. I was planning on going to Wing Ding 38 in Billings Montana this year. I told Tod I needed a service and a general check of my bike. Tod got my bike right in and performed the service in no time. He told me everything was taken care and looked good. My first day of the ride was 444 miles to Coeur D' Alene Idaho. Second day was 507 miles to Billings Montana. No problems what so ever... well except for my old back. It was hurting pretty bad but nothing Tod could do about that... or could he? I did a bit of riding in Montana and rode all the way home at a total of 2086 miles. Not one problem with the bike what so ever. I want to thank God, Honda, and Cycle Country for an extremely enjoyable trip. I will continue to be a grateful customer of Tod and Cycle Country. Thanks guys and gals for taking such good care of your customers.

just wanted to say thanks to the service dept. for the way they took care of my bike. very friendly and helpfully and most importantly found the problem,explained the cure. the front brakes on my bike work great! thank you, thank you, thank you, mitch green

I went in to just look at some Victory bikes to see what was out there. I ended up purchasing a 2017 Victory Octane and really enjoyed myself and the people that were in the dealership, both customers and employees. I will definitely be back to look at accessories for my bike as they come out with more and more for my bike.

Want to say a special thank you to Edward, he literally busted his ass to get me an awesome deal and never forgot that I was there even though he was busy as hell, I had the best buying experience I've ever had at ANY dealership including any cars I've purchased, again thank you so much to the cycle country team!! You Rock!!

I miss Cycle Country so much! The people and the service I got were bar none. They not only got my bike in perfect shape, they hooked me up with the best gear! Thank you guys for everything!

My husband and I wanted to get some type of a UTV to have for fun. We went into cycle country and instantly was greeted and he was super into helping us And finding exactly want we would like. We ended up having to wait a little bit to get final papers signed and we had our 3 young kids with us and everyone there was so patient and helpful. They got them balloons-suckers-slingkies- and just wanted to play!!! It was such an amazing experience and to top off our experience is we were going to have to pick up our new UTV the next day but one of the employees offered to bring it to our house after he was off work! It was AMAZING!!!! Very happy with how everything went!

Love Cycle Country. Remember going to look at Motor Cycles on Broadway when I was a little kid. Still do it to this day.

I bought a 1999 Honda great bike while they had it in the shop it had a minor accident but ED Took great care of the problem to my satisfaction and we both went home happy people. If you or anyone is looking for a Motorcycle or generator please stop in and ask for Ed at Cycle Country on the corner of Market and Broadway He will take great care of you. Ed was very pleasant to work with no pressure I am glad to have stopped in and talked to him.

C.Smith

McMinnville,Or

Although I was absent from Winging for over 25 years, that changed in early 2013 when I bitten again by the riding bug and purchased a very low-mileaged 2004 Goldwing, which was excellently cared and stored for nearly three years. I immediately began to shop around for that right dealer I could trust to service it. After trekking through the floors of several Oregon and Washington vendors, I discovered Cycle County,Salem, OR. Without solicitation or previous knowledge by its team, I want the members of Cycle Country and fellow riders to know that, no matter whether I was shopping for apparel, bike accessories, or servicing my Goldwing, I consistently witnessed superb leadership, ethical customer care, professionalism, and technical competencies by Cycle Countrys Team. I urge my biking colleagues to visit and experience what I have. I assure you, you will not be disappointed! To the entire Cycle Country Team I offer my heartfelt thanks for caring for my bike and my safety so darn well!

Paul E. Johnson Jr.

I was on a motorbike trip down the Oregon Coast from Canada in September 2013. My 2001 Suzuki SV650S developed a problem in the rain of the front cylinder shutting down. I found Cycle Country was the closest shop from Lincoln City, OR. I arrived at the shop on a Tuesday at 9am. Corey was great in getting my bike looked at as soon as possible. Rick quickly figured out the problem and replaced the spark plug wire, tested it and all was good. I was on my way by noon. I was able to finish my trip, many days in the rain, with no more problems. Thanks guys!

Carter Fitzpatrick

Cory in service bent over backward to find my weird tire size. He patiently put up with my multiple calls and never seemed annoyed. When I went to pay, I was surprised by a significant discount on labor, which I think was because some labor overlapped. They got the job done on time and under budget. Im very happy!

I went in to have my lawn mower serviced at your shop awhile back. They whole crew back in service does an amazing job. Corey was very knowledgeable and really made the whole experience easy going. The kid Taylor was there to help me every step of the way, from unloading my mower to loading it back up, and everything in between. He was a very friendly employee and a please to work with. I will be coming back for years to come.

Thank you Cycle Country, Verlyn (sales) Rob (accessories) for the great experience of buying an F6B. The bike is wonderful, love the ride, now approaching the 1200 mile mark. Had its 1st service at 600 miles what a great service department you have, a big thank you to Cory (service manager), friendly professional and easy to work with. I look forward to running more rubber off the tires, see you all soon for the next service.

"We rencently bought a our 2013 polaris rzr 900 here at cycle country, after shopping around at the other local dealers in the portland area. Cycle country was diffrent from all the others. They have a friendly helpful staff, that treats you as if you are family. We ordered doors for our razor and were expeted to wait aleast 7 days before they came in. The next day when we went to pick up our razor the doors had come in and were already on it. That was a big awesome suprise! Thanks Corey for making that happen! If you looking for the best deal best deal in town look no further, this is a 5 star company will take care of you."

"The clutch was engaging on its own in my KLR 650. Cory and his team went to work on it right away. Long story short, the clutch had parts in it from a different model bike. Huge thanks to the Cycle Country staff for identifying the problem and rapidly getting me the parts I needed to safely return to the road. I'll be returning for all my future maintenance. "

"These guys are INCREDIBLE !!! First time we ordered ...they bent over backwards when I ordered the wrong size and needed to exchange it The second time I ordered......... needed it SUPER fast and they had it shipped within an hour of me placing the order. These guys get an A+++++ rating from me. Simply couldn't do anything more to better the experience of dealing with them. Thanks Vince!!!"

"Have been going to Cycle Country for about 11 years but this is my first testimonial - bad me that I didn't do it sooner. I have bought two motorcycles and a Polaris RZR during that time. The purchase was a very pleasant, easy experience. The Parts Department has either had what I needed or ordered it and it came in very quickly. They have always been very helpful. The Service Department has been exceptional - what can I say. Why would I work on my own equipment when I can depend on such great service. Thanks to all of you at Cycle Country and a big thanks to Corey in Service."

"Customer Service rating out of 10? A 30 !!!!! Super fast delivery, excellent customer service before hand and even better afterwards ..... when I needed to order a larger size and had the new pair within 2 days and was able to do an absolute hassle free exchange. EXCELLENT company to do business with!!! EXCELLENT!!!!!"

"Corey does a great job in the service dept. We will definately be back again for what ever our bikes need!!"

"I was in Salem for Cool Vibrations and was throwing an engine light because of a weak battery that needed replacement. Called their parts department on Friday night and they had one ready to go Saturday mourning. I asked if they could install it; and the bike was brought right into to shop and ready to go in about 15 min. They installed, checked and cleared the codes off the ECM. At no charge! The service manager rocks here! And so do the mechanics. JC Customs 2005 Victory Vegas 8-Ball Custom "

"It was time for new gloves and a helmet. Angie KNOWS her stuff! Angie showed me all the latest and greatest, told me what works and what I might want to consider. I got to try a number of gloves and helmets and ... bought 2 sets of gloves and a new helmet. If you need gloves or a helmet (or both) see Angie, she KNOWS her stuff! Thank you Angie. Next up, I'm looking at a new (at least new to me) bike and guess where I will be shopping? Right here at Cycle Country!"

"Wow where do i start? cycle country(service manager) saved my butt!!! i bought a bike at another salem dealership that sold honda's(dont buy there) and they did work on my bike before it was bought. so i buy it and it has a massive oil leak with the bike only having 200 miles on it and they refused to help me with this what so ever!!! and yes i was dealing with the owner who was anything but helpful or even pretended he gave a crap! cycle country stepped up bigtime even though i didnt buy the bike from them and took care of the problem for free!!!!! and my bike had no warranty. like i said the other dealer had this motor apart and now its leaking oil bigtime with 200 miles on it! my mistake was not buying the bike from cycle country and from now on any honda i buy is coming from cycle country!!!! i cant thank these guys enough! what a great job they did and now i no why there are dealers folding all around and cycle country is alive and well. thanks a million cory you guys rock!!!!!!!"

"On behalf of the Silverton Police Department, I would like to express my appreciation to the Cycle County staff and especially to the Service Manager Cory. As a full time Police Motorcycle Officer, I depend on my motorcycle to operate smoothly and safely at all times. Cory and his team of service operators have my complete trust and confidence. Cory regularly goes above and beyond the normal customer service experience. I would recommend Cycle Country to any professional or recreational rider. I have been absolutely amazed at the level of customer service provided by Cory and his team. Again, thank you, and I look forward to many years of partnership with your company. Sincerely, Officer D. Thurman Silverton Police"

"The team at Cycle Country was willing to help from the moment I stepped through the door. I had been to other dealerships prior to them and the level of service was far superior then the rest. They knew their merchandise. Very professional and overall a friendly relaxed environment. Thanks for all your help in getting me back on the road again."

" When I could no longer get my wheelbarrow through the mud, I went to Cycle Country hoping to find a small, affordable UTV that I could use primarily to haul things around my little 5-acre farm. I spent a few minutes explaining to Curt Barker what I would like to be able to do, and he immediately identified exactly what I need -- and BOY, WAS HE RIGHT ON!! We set up a time for me to come over and test drive a Polaris Sportsman 300. Curt taught me how all the gizmos work and how to safely ride the machine. Then Curt introduced me to Jerry. Jerry showed me the various hitches and all the things that I could do with the Polaris, and I was thrilled. I can hitch so many different thingts to this little Polaris that I now know that I don't have to wait for three years to save enough money for a tractor -- I don't need one! Jerry and Curt helped me pick out exactly what I needed for the immediate task -- a Moose trailer -- and they helped me pick out a field mower that I hope to buy next spring, too! :) And if all that help wasn't enough, they then helped me find exactly the right rain gear, so I can do all this work in the mud without ruining all my clothes, and a helmut to protect my li'l noggin. Then Todd helped me through signing all the forms and figure out the right warranty and service plan to buy. He was terrific for helping take the stress out of the scariest part of the process -- the contracts and paperwork. Now, I was already impressed with the service, but on top of all of that, Curt brought my new Polaris and Moose trailer to my house way out here in Willamina for no charge! The guys at Cycle Country are SUPER. I would recommend the store to anyone as a terrific place to go for finding wonderful people who will help find exactly the right machine and make it all seem easy and fun! In addition, I now have been using my Polaris for a few days, going up and down my hilly pastures through icky mud and in pouring rain. I am so impressed with how easy it is to operate and how well it does everything I ask it to do! Curt really knew what he was talking about, and I am delighted with the machine! GREAT BIG FIVE STARS AND TWO BIG THUMBS UP ALL AROUND, GUYS!! :)"

"Love shopping at CycleCountry. They have more in stock than anywhere else in town and the staff for the most part are very pleasant and easy to deal with. The upper managment at this store is what really makes it stand out from the rest. These guys will take care of you like they did for me."

"made phone contact w/chris and discussed the pros and cons of the rzr s. drove to salem and met with him and purchased the machine the next day. chris along with everyone else were very nice and extremely helpful. big change from other stores i've purchased machines from. i'll be back when i buy another!!"

"i bought a klim klimate suit and gloves from vince and have never had such a good level of service given to me in all my years.unbeleivable servive. i would recomend these guys to anyone. thanks again vince a+++++++++++++++++

"i like honda"

"I would like to express my sincere gratitude to Jim Smith and Kyle Holland for the way they handled a mechanical defect with my motorcycle. I bought my bike new at Cycle Country in 2005. At 8000 miles the cam chains went out, which is extremely rare. The $1600 repair was covered under the extended warranty. Just recently it happened again. This time the repair was not covered by the warranty so was my responsibility. Since this is so rare, my salesman Kyle Holland agreed this was a defect in the bike and he would do all that he could to take care of this. However, when he went to the manufacturer they wimped out and said it was my tough luck. Kyle went to Cycle Country owner Jim Smith. He agreed the problem was a defect in the bike and authorized Cycle Country to fix the problem at no cost to me. I have purchased several motorcycles at Cycle Country from Kyle. This latest incident reinforces the feelings that I've always had about this dealership when it comes to customer service, both during and after a sale. A person can go to a lot of places and get a good buy on a motorcycle especially during these times. One would have to look long and hard to to find a dealer so concerned with customer service and keeping long time customers coming back through the years. If you are thinking about buying a motorcycle and are looking for a dealer where it truly seems a man's handshake is as good as a signed contract, Cycle Country is the place to go. And, because of this great service I bought another motorcycle! "

"the service was great! I really appreciate how you have your web sight set up for the customers. having the exploded diagrams in the part section takes out all guess work on buying parts! thanks, Matthew"

"I recently bought a DRZ70 for my son and Chris was my salesman. all i gotta say is he is probably the best salesman i have ever dealt with! always kept me updated so i wasn't standing around and he worked with me on the deal cause it wasn't exactly what i wanted. i will definitely be going back there for future purchases!!!"

"I bought an '06 Boulevard C50 this past June and have put nearly 4,000 miles on it this summer. It's been a great bike-runs perfect everytime I start her up. Trevor was great to work with...put up with all our questions while I tried to figure out just which bike I wanted. Kudos to the rest of the staff at Cycle Country too-always friendly and knowledgeable. Thanks Cycle Country!"

"I have been buying parts for about 25 yrs now, have bought my last 4 new quads here, the deals were great and the salesmen easy to work with. Im looking forward to getting a UTV soon. thanks Cycle country!!!"

"I recently bought a 2003 VTX 1800 from Chris. I also got some accessories from Rob (I think, might have the name wrong) and I got to meet Ryan (great young man). Chris and Rob took very good care of me, starting off with a friendly "Hi how are you" and finished up with a "how can we help you". Both were very interested in making my visit to the store a positive experience. Chris and I worked out a deal pretty fast and your F & I lady was very nice to work with. Rob helped with the accessories, saddle bags and a back rest, and then Ryan and Chris helped get it on the bike. I was very impressed with everyone I met at the store; I got the opportunity to meet several employees as Chris and Ryan were working on my new toy. Everyone was friendly and helpful, really a nice bunch of folks. Thank you to all. I look forward to a long and positive customer relationship and will tell my friends about my experience with your store. I'd like to give both Chris and Ryan a big pat on the back, they went above and beyound what I had expected, lucky for me! "

"Hi Cyclecountry, We bought our 1st bike (not our last either) atyour store and had an amazing easy experience. Brock was very informative on my purchase. He introduce me to your Access. sales guy Corey and he was FABULOUS!!! Love that guy. Help us get our helmet and in the process of getting jackets. Great customer service you got going down there. I tell everyone how AWESOME the staff is. Vicki is very good at knowing her job also. Its hard to come across good customer service and it's even harder to come across excellent customer services and that is what i found in cycle country. Thanks Cycle Country!!!! -G"

"Wow, it has been a year this week since I bought my Suzuki M109 LE. My first experience with these folks was fantastic. I had gone all over Salem and Portland looking for THE bike. My feeling is, if I am going to spend that much money on something I at least want to have fun doing it. Well it has been a year and I have not had one complaint about these people. Todd worked with me to find the bike I wanted. Figures the one I wanted was hard to find, but he found it. Rob, Vicky, Cory, and eveyone else in the parts department are great. I feel like I am coming to see friends not a dealer. Don and his team in the service department are great as well. The know the quirks that go along with my bike and feel very confident when I ride away that my bike has been in great hands. Thank you all for letting this be an extreamly fun experience for me."

"I was visiting Salem and just driving around town when I spotted Cycle Country. I just wanted to check it out. When I went inside I was greeted courteously. Let me tell you, Vicky, is the emost helpful person I have ever encountered in a cycle shop. She is friendly, knowledgabe, and funny. I bought a jacket and figured that would be the end of my visits. I brought back my husband later in the day and bought another jack, helmets, gloves, motorcycle bags, etc. Some items had to be ordered and they were held until we could get back to Salem the following month. No problem! A few months later we went back and bought chaps. Again, Vicky help find the right fit. She is the best! We don't mind driving 7 hrs to visit Cycle Country and get great service."

"While I enjoy all my dealings with you guys, Bike, helmet, gloves etc. My latest experience showed me why you guys are really special. Don in service and Cory in parts should be singled out for their going out of the way to help me. I had a minor accident and Don took care of the insurance and made sure the accessories (Olins Shock, Cartridge emulators, GiVi Windshield, Metzler tires and a Corbin Seat} I ordered were installed to specifications and more importantly to my satisfaction. Cory helped me to choose the the right parts,ordered them and made sure they were exactly what I was looking for. He researched and found me the best deals. Not only would I recommend you guys to anyone looking to buy, but your service is beyond reproach. I bought your service contract, and it was a great deal.Fast, friendly service by people who know your name,you guys are the best and I should know I ran a dealership back in the day, and if my people were as knowledgeable and courteous as you guys it might still be going. Again thanks, I'll be seeing you soon. "

"Tammy and I purchased 2 Predators from these folks and they treated us great from the moment I walked in the door to see what they had. I went in a couple of times before we bought anything, and each time Todd answered all my questions and I left feeling more and more comfortable with these folks. I talked with him for a good long while explaining what kind of riding my Wife and I were going to be doing and he completely took care of us. They got us hooked up with 2 bikes, the trailer, gear and the financing; we never felt pressured to buy anything or spend more than we were comfortable with. Rob set up Tammy and I with fantastic gear we needed, and made sure we were going to have as safe a ride as possible. We came away feeling great about the purchase. We have since gone riding and have had a great time! Everything worked just as the people at Cycle Country said it would and we don't have any complaints at all! We have been impressed with all the staff we have come in contact with, they know their stuff and are very friendly! We will be sending our friends to them in the future and be getting any future equipment for our ATVs from them. Chris and Tammy Keen"

"very happy with my whole buying process.staff was great.my salesman Andy was awsome,full of infoand did not try to sell me something i did not need."

"I purchased a generator from the dealer ship a couple of years ago after a strong recommendation from a good friend. Since that time anytime my son(11) & I visited the dealership the staff there always had time to answer his many questions. I finally decided to purchase a motorcycle for him last year(2006). We made the purchase from Todd Thomas who was not the only sales rep that had help, but he bore the brunt of the questions. Since then we have purchased a used ATV and a utility trailer to haul all the toys in and would recommend the dealership to anyone that wants to feel comfortable about making this type of purchase. Never feel like just a customer when we go in there. More like family or friends. Thanks for all the help!"

"I really like the service here. I've walked into other dealers and they act like you are not there. Not at CC, they are helpful and friendly but will just let you browse if that's what you want."

"The salespeople are friendly and helpful."